Frequently Asked Questions
FAQ
Here at Coastal Florida Rentals we want you to enjoy every moment of your stay, from booking to check-out. We have compiled FAQs to answer any questions you may have about your trip to make it as seamless and stress-free as possible.
Do you allow pets at your properties?
Pet policies vary from property to property based on rules established by the condo or homeowners’ associations that govern the properties. Please refer to the policies and notes in each listing to view the pet policy details.
What is the minimum stay for your properties?
Minimum stay may vary from property to property based on rules established by the condo or homeowners’ associations that govern the properties. Common minimum stay periods you will find at our properties are 1 week, 1 month, or 90 days.
Is there a minimum booking age for your properties?
Guests must be at least 25 years old to book a vacation property through Coastal Florida Rentals, and Guest’s extended family and other guests may only be permitted when the booking Guest is in residence on the property.
What items do your rentals come stocked with?
All of our properties come provided with pillows, linens, blankets, towels, kitchen towels, comforters, hand towels and washcloths, with extras located in closets. In addition, all homes are provided with a starter set of toilet paper & paper towels. Extra amenities include a coffee maker, toaster, washer and dryer, TVs, cable, and wireless high-speed internet.
Will I have someone to contact about the property in case of an emergency?
At Coastal Florida Rentals, we pride ourselves on our first-class customer service. You will communicate with a responsive point of contact leading up to and immediately after your stay. We also provide a 24-hour emergency maintenance hotline for after-hours maintenance emergencies such as fire, flood, no A/C, no hot water, or being locked out of the rental home.
What is your cancellation policy?
Our cancellation policy is as follows: 50% of payments made by Guest to Landlord are refundable to Guest if Guest cancels the Lease 90 days or more before the Lease Term begins. No payments made by Guest to Landlord will be refunded if Guest cancels the Lease less than 90 days before the Lease Term begins. All payments made by Guest to Landlord are refundable if Landlord cancels the Lease before the Lease Term begins.
What is your security deposit?
The damage deposit for all Coastal Florida Rental properties is a $2,500 or $5,000 pre-authorization on the credit card provided, depending on the property rented. The pre-authorization takes effect one day before your stay begins and is in effect until five days after your stay ends, in order for us to be able to assess any potential damages. If no damages are found, the full amount of the pre-authorization is voided. If some damages are found, charges are applied to the booking credit card in the amount of the damages.
When I book a vacation rental at a condo-hotel, do I have access to all of the amenities?
Our Miami condos allow you to use the pool, beach, spa, gym, and valet. However, room service and housekeeping would be provided through our team versus the 1 Hotel & Homes. Our Naples condos will allow you to use all amenities listed on the individual property page located on our website.
If I call or email can I get a better rate to those advertised online?
Rates fluctuate based on length and month of stay. We always make sure we put our best available rates online but if you would like to talk through any aspect of your stay please contact us and we will be happy to help.
What do I do if a home doesn't have availability during the timeframe I am looking to travel?
If our website is currently stating that we have no availability, but you’d really like to stay on those dates please drop us a line and we would be happy to contact you if anything changes.
When is 'in-season' versus 'off-season'?
In season begins November 1 and lasts until the end of April. The lower rates of off season take effect in May and run through October.
Have another question?
Please call us at (305) 204-3974 or email us (info@rentcfr.com) with any additional questions. Thank you!
Indulge. Unwind. Relax.
Miami, Florida
Renowned for its dazzling skyline, vibrant nightlife and diverse neighborhoods, Miami is a dynamic city with energy, culture and flair.
Naples, Florida
Sunshine meets sophistication in the upscale seaside town of Naples, situated on Florida’s Gulf of Mexico coast.